Due to the nature of our items, we cannot accept returns but we can provide an exchange and or credit when:
- The product does not live up to the hype. Within seven days of purchase, you can email firstname.lastname@example.org to chat with a team member for assistance. Our mission is to offer you the best experience and we will work towards a solution that will offer you just that!
- The product arrives damaged. Due to damage incurred during shipping, an order may occasionally looking less than desirable – email us a photo to email@example.com and we will assist with a replacement or credit!
- Your product never arrives. We can’t refund or exchange for delayed packages but we can re-ship items that never arrive, the sweet spot is if you don’t see tracking details within 72 hours, there might be an issue and you should email or text us, if you do not receive your order within seven days, your package may have gone missing, and please reach out to the team so we can try and track it. After ten days, we file a missing package report and we will resend your order, and apologize on behalf of UPS and USPS and we will try and claim insurance for our loss!
Gift Cards or Subscriptions
We cannot accept returns on subscriptions and/or gift cards – unless it falls into the categories above.
Third Party Purchasing
If you received your underwear from a Third Party Vendor we highly recommend reaching out to them directly for any returns or issues. We definitely want you to have the best experience with our underwear so feel free to email us but we are limited on troubleshooting issues that might occur outside of our control.
COVID/ Severe Weather/ Holiday Shipping Delays
Currently all international carriers (incl. USPS & UPS) are experiencing delays associated with the ongoing impacts of COVID-19.
In cases of severe weather or holidays, there may also be delays with shipping. Please note, our team is diligently working to ship orders as soon as possible.
In many cases, we’ve noticed that some packages may show “pre-shipment” on a tracking page, but in reality, these orders have already been shipped.
As per above please feel free to email or text us if you do not see any updates within 7 days. Our team will review your case and we’ll work hard to try and get another package shipped out to you as soon as possible.
Underwear Schedule/Shipping Expectations
We proudly wear-to-order to ensure you are getting the freshest experience possible! But this does mean that when you purchase there will be an additional day or two between when your order ships. After that we estimate 3-10 business days before your order might arrive (depending on where you live!). If you have ordered a specialty item that involves a menstrual cycle, the delay may be a little longer but we will communicate your expected delivery date.